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I have black ovals on one side of my video. How do I fix this?
This is a calibration issue. Before you begin filming your video, make sure to center the green donut aroun...
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How will I deal with interruptions in internet service during streamin...
You will be able to resume uploads that have been interrupted.
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I just got my Dot and my videos look blurry
This may seem like a silly question, but did you remember to remove the plastic protective film from your lens...
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Looker crashed when I tried to upload a video. How can I fix this?
It may be that your phone doesn’t have enough memory to process videos. Try freeing up some space on your phon...
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My lens looks different than the one pictured on other websites. Are t...
You might see pictures of our old prototype Dot floating around the Internet – this model was only a prototype...
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My video loses focus/refocuses while shooting. What can I do to preven...
Be careful not to touch the phone screen while recording your video. The iPhone 4 does not have an auto-focus ...
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My videos are coming out dark. How can I fix this?
Before pressing record, tap the screen to set your focus on a darker object. This will open the aperture to le...
- Having issues?
We're here to help! -
Jeff Glasse
CEO
Will answer your questions
or hire someone who can. -
Mary Barbour
Director of Customer Service and Tech Support
Fielding customer queries,
even in the wee hours.
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Kogeto is a small company of creative people based in New York City. To join our team email info@kogeto.com and tell us a little bit about what you do, what you'd be interested in doing with us, and why you'd like to join the team.