Bad video even after calibration

Yves Letellier Apr 03, 2012 12:47PM EDT

Good day,

I have an iPhone 4 whit iOS Version 5.1 (9B176).
After recording, I have a video that is not really clear and with a line in the middle all around it ! ( Horizontally )
I re calibrate it few times and it's the same thing.
I just look true the hole where the lens see the light and I can see that line around it. It's seems to be a defect in the lens itself.

What can I do ? Can I exchange it or have a replacement ? I bought it at Apple store for Christmas.

Thank you in advance.

Yves Letellier

You can see some of my videos on the Kogeto site.

1 Community Answers

Best Answer
Krisztina Matyi Apr 03, 2012 01:04PM EDT

Hi Yves.

The line you see in the middle could be the glare which comes from the plastic casing. It is drastically improved in different lighting situations. If your video is blurry, just tap on the screen after you've started filming - this will help your lens focus correctly.

If you purchased from Apple, they will happily refund or exchange your order for you. Feel free to contact me at support@kogeto.com with any more questions.

Thanks!

Mary


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